Returns & refunds

You can return an item within 7 days of delivery for a replacement or a refund. Contact us first so we can give you the return address.

Return delivery cost

• The customer pays the delivery cost to send the item back to us.
• If the item arrived damaged, faulty or wrong, we pay the return delivery and send the replacement free of charge.

Conditions

• Items must be unused and in the original packaging with all accessories
• Include your order number with the parcel

Refunds

• We refund the item price after we receive and check the item (usually within 3-5 working days)
• The original delivery fee is not refunded, except for damaged, faulty or wrong items
• Card, PayPal and KOKO payments are refunded to the same method; cash on delivery and bank transfer orders are refunded by bank transfer